6 May 2025: Woolworths New Zealand has been advised that the New Zealand Commerce Commission has filed charges against it under the Fair Trading Act in relation to in-store ticketing issues.

Woolworths New Zealand has been cooperating with the NZCC in regard to its investigations into these matters for some time. Woolworths New Zealand will carefully review the charges.

Woolworths New Zealand’s Interim Managing Director, Pieter de Wet, says:

“We know how important it is that all of our tickets are accurate and the prices we advertise are the prices customers are charged at the checkout.

“We have over 3.5 million transactions in our stores each week, and sometimes errors do occur. When they do, we try to make things right, through our long-standing and market-leading refund policy. Under that policy, if a customer is charged more than the advertised price for a product, they get a full refund and can keep the product.”