Our policies
Learn about our policies relating to alcohol and tobacco, safety and rehabilitation, the Fresh or Free Guarantee, refunds, privacy, website cookies, Bonus Fuel Discount, and email policies.
Fresh or Free Guarantee, Liquor, Safety & Sourcing
Fresh or Free Guarantee
We believe so much in the quality of our fresh fruit, vegetables, meat, deli, bakery and seafood that, in the unlikely event the customer is unhappy with the freshness of an item they buy from us, we'll both refund the money and replace the purchase.
This can be done in store, over the phone through our Customer Care team, or online through our virtual assistant, Olive. For full details, see our Refund policy.
Liquor and tobacco
As a responsible corporate citizen, we have many obligations within the community. One of these is the responsible and legal sale of liquor and tobacco.
We take this responsibility seriously, and are constantly reviewing the policies and procedures around the selling of liquor and tobacco. For further information, visit our Alcohol and Smoking Products Policy.
Responsible sourcing and human rights
Responsible sourcing and human rights
People are the core of our business - our customers, team members, suppliers and the workers in our global supply chains.
We are committed to upholding respect for human rights, and we expect our business partners to adhere to ethical business conduct consistent with our own.
We are committed to working with them to fulfil this common goal. To access our Human Rights Policy, visit the Woolworths Group Human Rights webpage.
Safety and rehab
Safety and rehab
We're committed to taking appropriate measures to protect the safety, health and welfare of its team members, customers, contractors, visitors and the community.
For further information, download our Safety, Health and Wellbeing Policy and Recovery and Return to Work Policy.
Refunds, advertising & fuel discounts
Refund policy
Advertising policy
Bonus fuel discounts
Privacy & Cookie statements
Privacy statement
