Enjoy a seamless experience with Direct to boot
When placing your order, choose how you’d like to collect it - either let us load it into your boot or load it yourself. If you’d like us to do the loading, Direct to boot works like a drive-thru. Just park in a dedicated bay, let us know you’ve arrived, and we’ll place your groceries directly into your boot.
Direct to boot stores
Not available in your area. Please check back later.
Not available in your area. Please check back later.
Not available in your area. Please check back later.
Fees
Direct to boot is a Pick up option. Direct to Boot standard Pick up fees are $3.50 on all orders regardless of order size, and the Express Pick up fee is $6 for up to 30 items. Bag charge applies to non-BYO bag orders.
What to expect
When you are arrive at the store:
- Park in a dedicated Direct to boot bay.
- Use the SMS web link or the intercom buzzer by the Direct to boot collection door (marked with the Direct to boot logo) to let us know you’re here.
- We’ll bring your groceries to the Direct to boot collection door for you.
- You’ll need to transfer your groceries from the trolley to your car yourself.
When you arrive at the store:
- Park in one of the dedicated Direct to boot bay.
- For safety reasons, some stores may require reverse parking.
- Make sure your boot is clear.
- Apply the handbrake and switch off the engine.
- Use the SMS web link to let us know which bay you’re in.
- Stay in your car—our team will load your order into your boot.
Yes, you’ll need data or WiFi to use the SMS link and let the store know you’ve arrived or are on your way.
No, you don’t need to get out of your car. Our team will bring your order and load it into your boot–just make sure the boot is open.
Parking and Direct to boot hours
Direct to boot is only available in designated bays. These parking bays are made to load your order safely. If those bays are full, just park in any other space and go to the Direct to boot collection door to get your order instead. Please note, our team can only load orders into cars parked in a designated bay.
- If you arrive within Direct to boot hours, our team will load your order into your boot if you had chosen this option.
- If you arrive outside Direct to boot hours, you’ll need to head to the Direct to boot collection door to collect and load your order yourself.
Direct to boot is only available during specific hours to ensure safety for our customers and team. Outside of these hours, you can still collect your order by heading to the Direct to boot collection door (marked with the Direct to boot logo). You’ll then need to load your order in your car yourself.
What you'll need to bring
Just bring your photo ID and order confirmation, so we can check your details and make sure you get the right order.
If anyone in your car looks under 25, they will need to show photo ID.